Book the Right Splashdown Waterpark Without Location or Ticket Mistakes
Splashdown UK is not one single ticket page. Poole is the Tower Park, Dorset waterpark with indoor flumes and seasonal outdoor areas; Quaywest is the outdoor waterpark at Goodrington Sands in Paignton, Devon.
This guide helps you choose the correct site, compare 2026 prices, check online-only booking rules, plan under-5 and spectator tickets, avoid refund problems and arrive with the right barcode, route and documents.
Do not arrive without pre-booked tickets. Poole says all tickets must be booked online in advance and there are no on-the-door sales. Quaywest also says all tickets must be booked online in advance and no walk-up tickets are available.
- Choose Poole for Tower Park, Poole, Dorset BH12 4NY.
- Choose Quaywest for Goodrington Sands, Paignton, Devon TQ4 6LN.
- Create a booking account if you may need to amend your visit up to 120 hours before arrival.
I Want To… Use the Correct Official Action Page
Pick the task below. Each button goes to the official page that completes or verifies that action.
Book Splashdown Poole
Use this for Tower Park in Poole, Dorset. Poole has 13 indoor/outdoor flume rides and two under-5 splash zones, with seasonal outdoor opening.
Open Poole tickets and timesBook Splashdown Quaywest
Use this for Goodrington Sands, Paignton, Devon. Quaywest is the outdoor seaside Splashdown waterpark.
Open Quaywest tickets and timesCheck under-7 / young child rules
Use before booking under-5, companion adult, under-9, Shipwreck Island or spectator tickets.
Poole under-7 guidanceRequest accessibility support
Essential Companion Tickets require the correct Access Card +1 process. Validate eligibility before arrival.
Poole companion ticket detailsBuy a gift voucher
Useful when you want to gift the experience instead of choosing someone else’s exact date or session duration.
Open gift voucher infoContact the waterpark
Use for booking issues, missing confirmation, group questions, access-card queries or special visit planning.
Contact PoolePoole vs Quaywest: Choose the Correct Splashdown Before Checkout
The most expensive mistake is booking the wrong Splashdown. The two sites are in different counties and the official Poole page warns that correct-waterpark booking mistakes cannot be rectified.
| Waterpark | Use this if… | Official address | Booking risk to avoid |
|---|---|---|---|
| Splashdown Poole | You are visiting Dorset, Bournemouth, Poole, Tower Park or want indoor flumes with seasonal outdoor areas. | Splashdown Waterpark Poole, Tower Park, Poole, Dorset, BH12 4NY. | Do not accidentally buy a Quaywest ticket if your hotel is in Dorset. |
| Splashdown Quaywest | You are visiting Paignton, Torbay, Goodrington Sands or want an outdoor Devon seaside waterpark. | Splashdown Waterpark Quaywest, Goodrington Sands, Tanners Road, Paignton, Devon, TQ4 6LN. | Do not travel without online tickets; Quaywest states no walk-up tickets are available. |
Official 2026 Ticket Prices and Booking Fees
These prices are from the official Splashdown ticket pages. Recheck the live booking calendar before paying because session availability, opening hours and eligible discounts can change.
Poole 2026 prices
| Ticket | Official detail |
|---|---|
| 2-hour admission | £20 per head. Available in the first hour of operation and later in the day; not available all day. |
| 3-hour admission | £23 per head. Available throughout the day. |
| Sunset Splash Flume | £21. Selected times after 4pm; maximum 4 hours or until close. |
| Child aged 1-4 with companion adult | £18 currently shown with reduced under-5 pricing while Ricky’s Reef remains closed. |
| Under 1 with companion adult | £9 currently shown with reduced pricing while Ricky’s Reef remains closed. |
| Spectator | £7 with limited availability. |
| Booking fee | Normal online transaction fee currently listed as £1.25 per transaction. |
Quaywest 2026 prices
| Ticket | Day / 4h / 3h / 2h |
|---|---|
| Standard aged 9+ | £31 / £26 / £23 / £20. |
| Under 9 aged 5-8 | £26 / £21 / £19 / £16. |
| Adult plus under 5 | £35 / £30 / £27 / £24. |
| Adult plus under 2 | £14.50 for all listed durations. |
| Dry spectator | £10 for all listed durations. |
| Groups 10-19 | Automatic 10% discount at checkout for eligible day and 4-hour tickets only. |
Step-by-Step: Book Splashdown Correctly
Poole is Tower Park in Dorset. Quaywest is Goodrington Sands in Paignton, Devon.
Both sites use online booking. Do not rely on third-party pages for session availability.
Not every duration is available all day. If the desired ticket is not shown, choose another time, duration or date.
Under-5 and spectator tickets may have different arrival windows but should match your standard ticket time.
Account users can amend date or arrival time up to 120 hours before the visit, subject to availability.
Your confirmation email includes a barcode that can be scanned from a phone or printed ticket.
Ticket Decision Cards: Which Ticket Should You Choose?
Use these fast decisions before checkout. They are designed to prevent wrong duration, wrong child ticket and wrong spectator choices.
Short visit
Good if you want a focused session and can arrive early or later in the day. Not always available all day.
- Check first-hour or late-day availability.
- Better for confident swimmers with a simple plan.
Balanced visit
Often the safest family choice if you want more time for changing, queues, food and younger children.
- Poole lists 3-hour admission throughout the day.
- Quaywest availability varies by demand and operation.
Quaywest full day
Best for a Devon seaside waterpark day when you want more flexibility and Goodrington Sands time.
- Available every operational day when shown online.
- Check weather, transport and food rules first.
Spectator
Use if someone is attending but not joining wet activities. Availability is limited and must be booked online.
- Poole spectator: £7.
- Quaywest dry spectator: £10.
Children, Under-5 Tickets, Supervision and Young Swimmers
Do this before payment: measure children, decide whether they want slides, and match the correct child ticket to the correct site.
| Family rule | Official-source detail | What to do |
|---|---|---|
| Poole under-5 ticket | Under-5 tickets do not access the slides; they are for Buccaneer SplashZone and Buccaneer Beach. | If the child is at least 1m, confident and wants suitable slides, consider a full-priced ticket instead. |
| Poole under-1 | Baby-in-arms under 1 are free, but the companion adult ticket is still required. | Book the correct adult companion option online. |
| Quaywest under-5 | Children under 5 require 1:1 supervision everywhere in the waterpark at all times. | Do not plan one adult supervising multiple under-5s. |
| Quaywest children 5-8 | Children under 9 must be supervised by an adult, and one adult should not directly supervise more than two children aged 5-8. | Plan adult numbers before checkout. |
| Unaccompanied age | Quaywest FAQ says the minimum age for unaccompanied entry is 12. | Keep younger children near a responsible adult, especially at Quaywest where exits lead towards the beach area. |
Essential Companion Ticket and Access Card Rules
If someone needs support, do not leave it until arrival. Splashdown’s +1 companion process requires the correct Access Card details and order information.
Who may qualify?
Guests holding an Access Card displaying the +1 symbol may be eligible for a complimentary Essential Companion Ticket.
Companion age
The companion must be 18 or older and must accompany the Access Card holder, including entering the water if needed.
Request process
Book standard tickets first, then send the Access Card image and order number using the official process.
On-the-day proof
Bring the Access Card with you. Eligibility should be validated before arriving at the waterpark.
Height, Health, Swimwear, Food and Facility Rules
These checks help avoid disappointment at reception or poolside.
| Rule area | Official-source detail | Visitor action |
|---|---|---|
| Poole height | Visitors must be at least 1m tall to ride flumes and 1.2m to ride Infinity. | Measure children before paying. |
| Quaywest height | Visitors must be at least 1m tall to ride the main waterpark flumes. Shipwreck Island is designed for smaller children under 12 and their families. | Do not promise main slides to children below height guidance. |
| Lap riding | Poole says no rides are double or lap-riding slides. | Young children must be ready to slide alone where the slide allows. |
| Health restrictions | Rides are not suitable for pregnant visitors, recent surgery/injury, heart, back, neck or certain pre-existing conditions. | Do not book flume use if your health makes riding unsafe. |
| Recent illness | Visitors with recent sickness and diarrhoea symptoms should wait 48 hours since the last episode. | Amend early if illness affects your group. |
| Glasses | Poole says glasses are not permitted on slides; glasses bags or prescription goggles may be needed. | Plan vision needs before poolside entry. |
| Quaywest food | Quaywest does not permit picnicking; food and drink consumed onsite must be purchased on the premises. | Budget for food or add a meal deal when booking if suitable. |
| Quaywest lockers | Quaywest lockers require a refundable 20p coin. | Carry a 20p coin for lockers. |
Map and Location Help: Do Not Drive to the Wrong Park
Check your route after buying tickets and before leaving home. Poole and Quaywest are not interchangeable.
Splashdown Poole map
- Address: Tower Park, Poole, Dorset, BH12 4NY.
- Phone: 01202 716123.
- Official directions say Tower Park provides free car parking day and night.
Splashdown Quaywest map
- Address: Goodrington Sands, Tanners Road, Paignton, Devon, TQ4 6LN.
- Phone: 01803 555550.
- Useful for Paignton, Torbay and Goodrington Sands seaside plans.
Contact Help Box: What to Ask Before Booking
Use this if you are unsure about the correct ticket, location, child supervision, missing email, companion ticket, accessibility or group visit.
Official contact points
- Poole phone: 01202 716123
- Poole groups phone: 01202 711570
- Poole contact page: Open Poole contact page
- Quaywest phone: 01803 555550
- Quaywest contact page: Open Quaywest contact page
Phone / contact form script
Hello Splashdown team, I want to book [Poole/Quaywest] for [date]. We have [number] visitors, children aged [ages] with heights [heights], and [under-5/spectator/accessibility/group] needs. Can you confirm the correct ticket type, supervision rule, session duration, amendment rule and whether an online account is recommended before payment?
Checklist Before Leaving Home
Ticket and barcode
- Correct location checked: Poole or Quaywest.
- Barcode email saved offline or printed.
- Spam, junk and promotions folders checked if email is missing.
Children and supervision
- Child heights measured.
- Under-5, under-9 and companion ticket rules checked.
- Adult supervision ratios planned.
Poolside essentials
- Swimwear, towels and dry clothes.
- Prescription goggles or glasses bag if needed.
- Quaywest locker 20p coin packed.
Travel and timing
- Live opening calendar checked today.
- Arrival window matched to ticket type.
- Map route and parking plan checked.
Failed-Visit Warnings: Common Splashdown Mistakes
Booking the wrong park
Poole and Quaywest are far apart. Check the postcode and site name before payment.
Arriving without online tickets
Both parks are online-booking-first. Walk-up tickets are not something to rely on.
Choosing the wrong duration
Not all durations appear all day. If a slot is missing, choose another time, duration or date.
Expecting under-5 slide access
Poole under-5 tickets do not give slide access. Choose carefully if a child is tall and confident enough for suitable slides.
Missing the amendment window
Create an account if flexibility matters. Account amendments are available up to 120 hours before the visit, subject to availability.
Ignoring health guidance
Pregnancy, recent surgery, injury and certain health issues can make flume use unsuitable.
FAQs About Splashdown Water Park UK Tickets, Hours and Rules
Is Splashdown Water Park in Poole or Devon?
There are two Splashdown waterparks. Splashdown Poole is at Tower Park, Poole, Dorset BH12 4NY. Splashdown Quaywest is at Goodrington Sands, Tanners Road, Paignton, Devon TQ4 6LN.
Do I need to book Splashdown tickets online?
Yes. Poole says all tickets must be booked online in advance and there are no on-the-door sales. Quaywest also says all tickets must be booked online in advance and no walk-up tickets are available.
How much are Splashdown Poole tickets in 2026?
Poole lists 2-hour admission at £20, 3-hour admission at £23, Sunset Splash at £21, child aged 1-4 with companion adult at £18, under-1 with companion adult at £9, spectator at £7, plus a transaction fee currently listed as £1.25 per transaction.
How much are Splashdown Quaywest tickets in 2026?
Quaywest lists standard aged 9+ at £31 day, £26 four-hour, £23 three-hour and £20 two-hour. Under-9 aged 5-8 is £26 day, £21 four-hour, £19 three-hour and £16 two-hour. Adult plus under-5, adult plus under-2 and dry spectator tickets are also listed.
Can I change my Splashdown booking?
If you create an account when booking, Splashdown says you can amend the date or arrival time up to 120 hours before the visit, subject to availability. Closer changes are discretionary and require enough notice.
Are Splashdown tickets refundable?
Splashdown states tickets are non-refundable because they are taken from a limited allocation, and no-shows are not refunded.
How tall do children need to be for Splashdown slides?
Poole says visitors must be at least 1m tall to ride the flumes and 1.2m to ride Infinity. Quaywest says visitors must be at least 1m tall to ride the main waterpark flumes.
Can under-5s use Splashdown slides?
At Poole, under-5 tickets do not give access to slides and are for Buccaneer SplashZone and Buccaneer Beach. At Quaywest, under-5s require 1:1 supervision everywhere in the waterpark.
Is there parking at Splashdown Poole?
Poole’s official directions information says Tower Park provides free car parking day and night.
Can I bring food to Splashdown Quaywest?
No. Quaywest says picnicking is not permitted and food and drink consumed onsite must be purchased on the premises. Alcohol or arriving under the influence can result in being asked to leave without refund.
Final Booking Rule
Book in this order: choose Poole or Quaywest, verify the postcode, choose the right duration, match child and spectator tickets, create an account if flexibility matters, save the barcode, then check the live opening calendar again before leaving home.