What ukwaterpark.org/ Is — and Is Not
Plain-English statement of what this site is, what it is not, what we can and cannot do, our position on UK consumer rights (Consumer Rights Act 2015), and the limits of our liability. Read this alongside our Terms of Use.
Life-threatening emergency (drowning, cardiac arrest, suspected spinal injury, serious head injury): dial 999 or 112.
At a venue: alert the nearest lifeguard, duty manager or first-aider immediately. UK water parks operate under HSE HSG179 with lifeguard cover during operating hours.
Non-emergency medical advice: NHS 111 (England, Wales, Northern Ireland) or NHS 24 (Scotland) on 111.
Non-emergency police: 101.
Emotional distress: Samaritans 116 123 (24/7, free, confidential).
1. We are an editorial directory. Not the HSE, not PWTAG, not RLSS UK, not a venue operator, not a booking agent.
2. We do not sell tickets, take bookings, or process refunds. Use the venue’s own website.
3. We do not give safety, medical, legal or financial advice.
4. Verify with the venue before relying. Hours, prices and slide line-ups change — sometimes daily.
5. Statutory consumer rights are unaffected. Your rights under the Consumer Rights Act 2015 apply to your contract with the venue, not with us.
6. Our content is general information. Use it as a starting point; the venue’s own page is authoritative.
7. UK statutory liability is preserved. Nothing in our terms limits liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be excluded under UK law.
What is on this page
1. Nature of the Site
ukwaterpark.org/ is an independent editorial publisher of a UK water-park directory. We are NOT:
- the Health and Safety Executive (HSE) or any HSE-appointed inspecting body
- the Pool Water Treatment Advisory Group (PWTAG)
- the Royal Life Saving Society UK (RLSS UK) or any lifesaving / lifeguarding organisation
- the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA)
- Swim England, the Swimming Teachers’ Association (STA), or any other governing body for aquatics
- the Advertising Standards Authority (ASA), the Competition and Markets Authority (CMA), or the Information Commissioner’s Office (ICO)
- any local authority Environmental Health department or Trading Standards service
- any leisure-trust operator (Everyone Active, GLL, Places Leisure, SLM Active, Parkwood Leisure, Serco Leisure)
- any parent group (Merlin Entertainments, Bourne Leisure, Haven, Butlin's, Center Parcs UK, Parkdean Resorts)
- any specific water park, lido, leisure centre or hotel water complex
- a booking agent, ticket agent or reseller
- a tour operator under the Package Travel and Linked Travel Arrangements Regulations 2018
- a solicitor, barrister or any authorised legal services provider (we are not regulated by the SRA, Bar Standards Board, CILEx Regulation or Council for Licensed Conveyancers)
- a regulated financial-services provider (we are not authorised by the FCA)
- a registered medical professional or NHS provider
- an authorised representative or agent of any venue, regulator, or trust
2. Not the Venue, Not a Substitute for the Venue
For anything specific to your booking, your ticket, your refund, your locker, your swim class, your child's swim school place, or any account-specific matter, the route is the venue itself — not ukwaterpark.org/.
We describe venues. We do not act as a venue. We do not have access to venue booking systems. We do not have access to ticket platforms. We cannot look up a booking, process a refund, or change a reservation. The lawful, protected route to your booking is via the venue’s own customer service line, online portal, or in-person reception.
3. UK Consumer Rights Position — CRA 2015 and Statutory Routes
When you buy a ticket or book a service at a UK water park, your contract is with the venue (or its parent operator). The Consumer Rights Act 2015 (CRA 2015) implies into that contract terms that the service will be performed with reasonable care and skill (section 49), within a reasonable time (section 52), and at a reasonable price where not agreed (section 51). Statutory remedies for breach include the right to repeat performance (section 55) and the right to a price reduction (section 56). For goods bought at the venue (e.g., swimwear, food), the CRA 2015 sections 9–17 apply: satisfactory quality, fit for purpose, as described.
ukwaterpark.org/ is not party to that contract. We cannot exercise CRA 2015 remedies on your behalf. If a service was not performed with reasonable care and skill, raise it with the venue first. If unresolved, contact Citizens Advice (0808 223 1133) for an initial steer, your local Trading Standards via Citizens Advice for enforcement, the CMA for systemic concerns, and any CTSI-approved Alternative Dispute Resolution (ADR) provider that the venue uses. For booking disputes involving payment by credit card over £100 and up to £30,000, also consider section 75 of the Consumer Credit Act 1974 (joint and several liability with your credit-card provider).
4. Not Legal, Medical, Safety, Financial, or Insurance Advice
Nothing on this site is legal, medical, safety, financial, insurance, tax, or other professional advice. We are not authorised under any of the UK professional-services regulatory regimes (SRA, BSB, CILEx Regulation, CLC for legal; GMC, GDC, NMC for medical; FCA for financial services; FCA/PRA for insurance). For specific advice, consult an appropriately regulated UK professional.
In particular, our facility descriptions and slide notes are not safety advice. Always follow venue staff instructions, posted height/age/weight limits, and lifeguard direction. The HSE’s HSG179 guidance is written for venue operators, not for visitors; it does not replace the operator’s own house rules.
5. Public Information and Limits on Its Use
UK water-park details — address, customer phone, operator name, opening hours — are public information, published by the venue itself, by its operator, by its parent group, and by local authority leisure portfolios. That public status does not eliminate all restrictions on use:
- UK GDPR / DPA 2018 apply when public information is combined with personal data
- Copyright, Designs and Patents Act 1988 (CDPA 1988) applies to original editorial content
- Defamation Act 2013 applies to statements about identifiable individuals (e.g., named venue managers)
- Trade Marks Act 1994 applies to use of venue, operator and parent-group marks
- Consumer Protection from Unfair Trading Regulations 2008 apply to commercial practices
Public ≠ unrestricted.
6. Accuracy and the Verification Caveat
We work to a strict manual-verification standard — every URL clicked, every phone dial-tested quarterly, every operator attribution cross-checked. We are nevertheless an editorial publisher, not the venue or the regulator. UK water-park details change frequently — opening hours shift seasonally, prices update, slides come in and out of service for refurbishment, and leisure-trust operating contracts retender every few years (council leisure contracts are typically 10–15 years; the recent landscape has seen significant operator transitions).
If a detail on our site and the venue’s own published page disagree, the venue’s page is authoritative. Tell us — we re-verify and update.
7. Third-Party Content and Links
The site links extensively to the HSE, PWTAG, RLSS UK, CIMSPA, the ICO, the CMA, the ASA, individual venues, leisure-trust operator websites, parent group websites, local authority leisure portals, Citizens Advice, and other third-party sites. We do not control those sites and are not responsible for their content, availability, accuracy or privacy practices. A link is not an endorsement.
8. UK Regulatory Framework Reminder
UK water-park safety is layered: the HSE is the lead safety regulator under the Health and Safety at Work etc. Act 1974, with practical guidance in HSG179 (“Managing health and safety in swimming pools”) and HSG282 (“Managing risk in play and leisure”); local authority Environmental Health departments are the enforcing authority for many premises; PWTAG sets water-quality standards; RLSS UK sets lifeguarding standards; CIMSPA sets management standards; BSI publishes equipment standards (BS EN 1069 for slides, BS EN 13451 for pool equipment); the CMA and Trading Standards enforce consumer protection; the ASA and CAP/BCAP enforce advertising standards. We cite specific frameworks when we describe procedures, but we are not a source of authoritative interpretation — the relevant body, or the venue itself, is.
9. Limitation of Liability
To the fullest extent permitted by UK law, we are not liable for any indirect, consequential, special, or incidental loss arising from your use of the site or your reliance on any content — specifically including but not limited to any loss arising from a booking made on the basis of out-of-date information, any failure to visit, any cancelled visit, any refused entry on a height/age/weight ground, any aspect of the visit itself, or any subsequent dispute with the venue. Aggregate liability to any user is capped at one hundred pounds sterling (£100).
Nothing in this Disclaimer or our Terms of Use excludes or limits any liability that cannot be excluded or limited under UK law — including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory implied terms about title to goods (where applicable), or anything else the law preserves. Statutory consumer rights, including those under the Consumer Rights Act 2015, are unaffected.
10. Contact
For corrections, takedowns, data-subject-rights requests, or general inquiries: info@ukwaterpark.org
Questions or Corrections?
Email us with a clear subject line. We respond to corrections within 7 working days, with a 48-hour priority path for broken venue URLs and out-of-date phone numbers.
📧 info@ukwaterpark.org